Maximize Your Systech Investment

MAINTENANCE, SOFTWARE SUPPORT AND CUSTOMER CARE

MEET YOUR NEEDS

With ongoing changes to regulatory requirements, technologies, application landscapes and designs, maintenance is key to keeping software current and operational for its intended purpose. Upgrades as well as ongoing features and function enhancements are required in order to preserve the value of your investment over time and to ensure continual compliance with various regulatory requirements.
When you face a critical issue, production can be brought to a standstill. With our maintenance in place, we will get you back into production- limiting downtime and impact on production throughput and rescheduling.

ADDED VALUE
  • Guaranteed provision of latest software releases, upgrades, and updates
  • Provision of software patches for supported versions
  • Software use assistance and operational guidance
  • Year-round, 24×7 technical support and troubleshooting
  • Remote troubleshooting and release support
  • Local language support
  • Prompt problem diagnosis, root cause analysis, and corrective actions
  • Access to Systech’s Source Code Escrow Account
  • Provision of case management metrics to help with root cause analysis and employee training

DEDICATED SUPPORT — EVERY DAY OF THE YEAR

Securing maintenance ensures that you have support at your fingertips. Whether by phone, email, or chat, knowledgeable technicians are readily available to tackle issues of any level or urgency.

A case is created when your company makes an inquiry or reports an incident. Each case is assigned a unique reference number and a severity level is determined based on the information captured. Service Level Agreements ensure that you receive the support you require based on the criticality of your issue.

cell phone 24/7/365Phone support

24 hours a day.  7 days a week.  365 days a year (366 on leap years).

 

computer email chat customer serviceWebsite, email and chat support 

2:00 AM – 5:00 PM EST  8:00 AM to 11:00 PM CET

SUPPORT ESCALATION

We maintain a multi-level internal support escalation structure for handling cases. Level 1 customer care activities include establishing initial contact, creating a case, logging the inquiry/incident and gathering preliminary information. Level 2 technical support activities focus on in-depth troubleshooting and diagnosis. Level 3 technical support activities focus on sophisticated problem diagnosis, root cause analysis, reproduction and restoration.

Sign Up Today!

Call +1-800-847-7435 to secure your investment with one of our maintenance agreements.