Customer Care

Service & Support

Systech’s Customer Care team offers customers a variety of ways to get the best customer support possible.

Email Support 

The preferred channel of communication for over 85% of Systech’s Software Support and Maintenance customers is email. To ensure Systech Customer Care can effectively communicate via email in your local language of choice, we have made some exciting changes to our email capabilities.

 

Effective April 2017, Systech Customer Care offers email support to customers in the following languages: English, Spanish, Chinese, French, German, Arabic and Portuguese.

If you require another language not listed above, contact us and let us know.  We are always striving to make improvements to your experience.

Phone Support

In addition to email support, customers have access to a 24x7x365 customer care phone support offering which includes a Language Line translation solution at no additional cost.  Language Line solutions is the world’s leading phone interpreting service that guarantees 240+ languages and the availability of a personal translator within seconds.

While on the phone, if a customer requests telephone correspondence in a language that is not currently supported in-house, Customer Care will immediately connect the customer to the language line phone interpreting service within seconds. A qualified interpreter will then assist with the translation of information between the caller and Customer Care to ensure the best understanding of the data exchanged through to resolution of the support case.

Chat

Need to connect, but don’t have the time to email or call.  Chat with us.

 

Remember you can contact us via email, phone or chat with your questions on our Software Support and Maintenance Program.